Footer FAQs
When will I get my order?
Your order typically takes 1-2 business days to process before shipping. Once dispatched, delivery times vary by location:
- UK: 4-8 business days
- US & Canada: 4-8 business days
You'll receive a confirmation email with a tracking number as soon as your package ships, so you can easily monitor its progress. Please note that during peak seasons or holidays, there may be slight delays. If you have any concerns about your order, feel free to reach out to our customer support team!
Why can I get these products from a local store?
Our products are carefully curated and designed to offer a combination of premium quality, warmth, and style that you won't easily find in local stores. We focus on fleece-lined leggings and winter essentials with unique features like high-stretch thermal material and self-heating technology, ensuring both comfort and fashion during colder months.
By shopping at Herique, you're getting exclusive designs tailored for ultimate winter comfort, backed by our customer satisfaction guarantee and access to special online-only offers. Plus, our direct-to-consumer model allows us to provide high-quality products at competitive prices.
Is my payment information secure?
Absolutely! Your payment information is 100% secure with us. We use the latest 256-bit SSL encryption technology, the same standard used by governments and major banks, to protect your data. This ensures that all your personal and payment details are encrypted, hacker-proof, and safe from unauthorized access. You can shop with confidence knowing your information is kept private and secure throughout your entire shopping experience.
What to do if I have a problem with my order?
If you encounter any issues with your order, we're here to help! Please reach out to our customer support team by emailing us at support@herique.store. Alternatively, you can fill out the contact form available on our website for a quick response. Our team is dedicated to resolving any problems promptly, so you can enjoy your purchase without any worries. We take pride in 100% customer satisfaction.
Can I track my order?
Yes, you can track your order! Once your package is shipped, you will receive a confirmation email with a tracking number. Simply use that number to monitor your delivery status. If you have any issues, feel free to reach out to us at support@herique.store.
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, we offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging. To start a return, contact us at support@herique.store or fill out the return form on our website.
Do you ship to my country?
Currently, we only ship to the USA, UK, and Canada. This allows us to maintain fast, reliable shipping and ensure that our products meet the highest quality standards for these regions. By focusing on these key markets, we're able to provide our customers with an exceptional shopping experience, including quicker delivery times and dedicated customer support. We’re constantly working on expanding our shipping capabilities, so stay tuned for updates if your country isn’t on the list yet!
Feel free to reach out at support@herique.store with any questions.
Why haven’t I received an email confirmation?
If you haven't received an email confirmation, please ensure that you provided the correct email address at checkout. Sometimes, confirmation emails may end up in your spam or junk folder, so be sure to check there as well. If you still can't find it, reach out to us at support@herique.store. We'll gladly double-check your order and resend the confirmation. To avoid any issues, please verify your email address before placing a new order.
How do I change or cancel my order. Can I do it after I have received the shipping confirmation e-mail?
Before Shipping Confirmation: If you need to change or cancel your order, please contact us as soon as possible at support@herique.store. We can modify or cancel your order if it hasn't been processed yet.
After Shipping Confirmation: Once you receive a shipping confirmation email, your order is already on its way. At this point, changes or cancellations aren't possible.
Will the package be delivered to my address?
Yes, your package will be delivered to the address you entered during checkout. Please ensure that the shipping address is correct before completing your purchase to avoid any delivery issues.
If you’d like to check or track your parcel, you can do so by visiting parcelsapp.com. Simply enter your tracking number for real-time updates on your shipment’s status. If you have any concerns, feel free to reach out to us at support@herique.store.
I have not received my order yet, what should I do?
If the expected number of working days have passed and you still haven’t received your order, please don’t hesitate to contact us. You can reach us via email at support@herique.store or fill out the contact form on our website. We’ll investigate the issue and assist you with tracking or resolving any delivery concerns.